Insurance Customer Support & Admin Specialist

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD seeks an insurance customer service professional in Singapore. You will handle inquiries from customers and intermediaries mainly via email, using Salesforce, and provide end-to-end support to resolve issues at first contact.

You will manage communications, maintain accurate records, follow SOPs and SLAs, and assist with ad hoc duties as assigned to uphold service standards.

Qualifications

• Experience in Insurance customer service functions.

Responsibilities

• Handle customer and intermediary enquiries mainly via email through Salesforce
• Manage emails, letters and outbound calls where required
• Provide end-to-end support and aim to resolve enquiries at the first point of contact
• Process routine customer requests in accordance with SOPs, product knowledge and approved guideline
• Maintain accurate Salesforce records, follow-ups and audit trails while meeting service standards and SLAs
• Resolve customer issues professionally and provide appropriate solutions within approved guidelines
• Assist with ad hoc duties as assigned

Skills

Insurance customer service

Job description

RECRUIT EXPRESS PTE LTD seeks an insurance customer service professional in Singapore. You will handle inquiries from customers and intermediaries mainly via email, using Salesforce, and provide end-to-end support to resolve issues at first contact.

You will manage communications, maintain accurate records, follow SOPs and SLAs, and assist with ad hoc duties as assigned to uphold service standards.