Financial Services Customer Care Specialist

Recruit Express Pte Ltd; Singapore; Sur place; SGD 33 000 - 47 000; Plein temps

Résumé du poste

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to join our dynamic financial services team. You will be the frontline contact across calls, emails and case management channels, delivering personalised support to customers and advisers.

This role requires empathy, clear communication, and a proactive approach to resolving enquiries while complying with internal policies and regulatory requirements.

Qualifications

• Customer-focused with a passion for delivering excellent service.
• Strong verbal and written communication skills; able to handle sensitive situations with professionalism.
• Experience in customer service, especially in insurance or financial services, is advantageous.

Responsabilités

• Handle customer and financial adviser enquiries via calls, emails, and case management channels.
• Provide timely and accurate assistance on policy-related matters and service requests.
• Guide customers on using online portals and mobile applications.
• Manage escalated enquiries professionally and work towards effective resolutions.
• Conduct outbound calls to welcome new customers and follow up on outstanding enquiries or requests.
• Monitor cases and ensure closure within established service standards.
• Adhere to internal policies, procedures, and regulatory requirements.
• Support departmental administration, workflow improvements, and other projects.

Connaissances

Customer service

Communication skills

Empathy

Team player

Formation

Diploma

Outils

CRM software

Description du poste

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to join our dynamic financial services team. You will be the frontline contact across calls, emails and case management channels, delivering personalised support to customers and advisers.

This role requires empathy, clear communication, and a proactive approach to resolving enquiries while complying with internal policies and regulatory requirements.