Customer Experience Specialist — Live Chat & Phone

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 27,900 - 44,640; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a Customer Service Associate to attend to customer and financial representative enquiries via phone and live chat professionally and promptly. You will resolve complaints at the first touchpoint wherever possible and maintain accurate CRM records to support timely follow-up.

The role also requires assessing appeals and providing recommendations to management, with flexibility to support additional duties during peak periods and operational needs as they arise.

Responsibilities

• Attend to customer and financial representative enquiries via phone and live chat professionally and promptly.
• Resolve complaints and issues at the first touchpoint wherever possible.
• Maintain accurate records of interactions in the CRM system.
• Ensure timely follow-up on enquiries and elevate when necessary.
• Assess appeals and provide recommendations to management.
• Support additional duties during operational needs or peak periods.

Job description

RECRUIT EXPRESS PTE LTD is seeking a Customer Service Associate to attend to customer and financial representative enquiries via phone and live chat professionally and promptly. You will resolve complaints at the first touchpoint wherever possible and maintain accurate CRM records to support timely follow-up.

The role also requires assessing appeals and providing recommendations to management, with flexibility to support additional duties during peak periods and operational needs as they arise.