Customer Support & Resolution Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd is hiring for a customer service oriented role based in Singapore. The successful candidate will handle inquiries from customers and financial representatives via phone and live chat, resolve issues at first touch, and maintain thorough CRM records.

The role requires proactive follow-up and ability to assess appeals for management recommendations. Experience with CRM systems and live chat tools is advantageous, and the incumbent should be capable of prioritizing tasks

Qualifications

• Experience in handling customer inquiries via phone and live chat.
• Ability to resolve complaints at first touchpoint.
• Experience maintaining records in a CRM system.
• Proactive follow-up on inquiries and escalation when needed.
• Assessing appeals and providing recommendations to management.

Responsibilities

• Attend to customer and financial representative inquiries via phone and live chat professionally.
• Resolve complaints and issues at the first touchpoint wherever possible.
• Maintain accurate records of interactions in the CRM system.
• Ensure timely follow-up on inquiries and escalates when necessary.
• Assess appeals and provide recommendations to management.

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

Tools

CRM system

Live chat software

Job description

Recruit Express Pte Ltd is hiring for a customer service oriented role based in Singapore. The successful candidate will handle inquiries from customers and financial representatives via phone and live chat, resolve issues at first touch, and maintain thorough CRM records.

The role requires proactive follow-up and ability to assess appeals for management recommendations. Experience with CRM systems and live chat tools is advantageous, and the incumbent should be capable of prioritizing tasks