Customer Experience Agent - Call Centre

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Benefits offered by this job

Completion Bonus

Job summary

PERSOL Singapore Pte Ltd is seeking a Customer Service Officer to handle phone enquiries and live chats from policyholders and financial representatives. You will ensure accessibility of the Contact Centre and maintain high service standards.

Role requires friendly communication, strong interpersonal skills, and comfort with CRM systems. On-site position located near Eunos MRT; completion bonus offered.

Qualifications

• Diploma/degree holder qualifications with relevant experience preferred.
• Comfortable talking to customers from all walks of life.
• Able to chat via live chat system with financial representatives.
• Strong interpersonal and communication skills.
• Cheerful disposition and a collaborative team player.

Responsibilities

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner.
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint with good closure.
• Update complete and accurate information on customer interaction in the CRM system.
• Ensure effective and timely follow-up as promised to customers / financial representatives.
• Assess appeals and put up recommendation to Managers/Head/HOD.
• Perform additional or overtime duties during operational exigencies when required.
• Assist with ad-hoc initiatives/projects when delegated by management.

Skills

Customer service

Communication

Interpersonal skills

Live chat

Cheerful disposition

Education

Diploma or degree

Job description

PERSOL Singapore Pte Ltd is seeking a Customer Service Officer to handle phone enquiries and live chats from policyholders and financial representatives. You will ensure accessibility of the Contact Centre and maintain high service standards.

Role requires friendly communication, strong interpersonal skills, and comfort with CRM systems. On-site position located near Eunos MRT; completion bonus offered.