Insurance Customer Experience Specialist

Great Eastern; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Great Eastern is seeking a Customer Services professional in Singapore to support Live Chat interactions within our Contact Centre. You will assist financial representatives or policyholders, resolve issues with ownership, and maintain CRM records with accuracy and care.

The role requires a diploma or degree and may benefit from insurance certifications or industry experience. Strong communication, problem-solving and teamwork are essential in a fast-paced environment.

Qualifications

• Diploma or degree holder qualifications, preferably with relevant working experience.
• Hold Professional insurance certifications (e.g. M5, M9, HI or LOMA) and/ or have prior experience in the insurance industry, which would be an added advantage.

Responsibilities

• Deliver service excellence and positive customer experience primarily through Live Chat as part of our Contact Centre team.
• Support the achievement of team and departmental service standards, productivity targets and quality objectives.
• Attend to enquiries and requests from financial representatives or policyholders in a professional, efficient, accurate and customer-centric manner.
• Resolve complaints and concerns effectively at first contact wherever possible, ensuring ownership and closure.
• Ensure all follow-up actions and service commitments are fulfilled within agreed timeline.
• Maintain complete and accurate information of interactions in the CRM system.
• Assist with ad-hoc initiatives or projects delegated by leadership.
• Can manage high work volumes, multitasking effectively.

Skills

Live Chat

Customer Service

CRM

Communication

Problem-solving

Attention to detail

Team player

Multi-tasking

Education

Diploma or degree

Tools

CRM system

Job description

Great Eastern is seeking a Customer Services professional in Singapore to support Live Chat interactions within our Contact Centre. You will assist financial representatives or policyholders, resolve issues with ownership, and maintain CRM records with accuracy and care.

The role requires a diploma or degree and may benefit from insurance certifications or industry experience. Strong communication, problem-solving and teamwork are essential in a fast-paced environment.