Insurance Policy Support Specialist

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is recruiting for a customer service role that handles walk-in policyholders and financial representatives on life and general insurance matters. You will respond promptly and ensure queries are resolved within the stipulated time.

You will assess appeals, feedback and minor complaints, provide an excellent service experience, and take accountability for mitigating business and regulatory risks with proper follow-up and timely closure.

Qualifications

• GCE A'/Diploma/ Degree from a recognized institution.
• Professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance are advantageous.

Responsibilities

• Manage walk-in policyholders' and Financial Representatives' queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time
• Ensure unresolved issues over the counter are promptly followed up within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
• Provide excellent customer service experience
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

Education

GCE A'/ Diploma/ Degree holder from recognized institution

Job description

Recruit Express Pte Ltd in Singapore is recruiting for a customer service role that handles walk-in policyholders and financial representatives on life and general insurance matters. You will respond promptly and ensure queries are resolved within the stipulated time.

You will assess appeals, feedback and minor complaints, provide an excellent service experience, and take accountability for mitigating business and regulatory risks with proper follow-up and timely closure.