Live Chat Specialist - Customer Care (Insurance)

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Great Eastern Life Assurance Company Limited is seeking a candidate to join our Contact Centre team, delivering service excellence primarily through Live Chat for financial representatives and policyholders in Singapore. You will handle inquiries professionally, uphold service standards, and ensure timely resolutions with accurate CRM records.

The role requires a Diploma or degree and strong communication skills, with insurance certs like M5/M9/HI or LOMA considered a plus.

Qualifications

• Diploma or degree required; relevant working experience preferred.
• Hold professional insurance certifications (e.g. M5, M9, HI or LOMA) would be an added advantage.
• Demonstrate good interpersonal and communication skills, both written and verbal.

Responsibilities

• Support achievement of service standards, productivity targets and quality objectives.
• Attend to enquiries and requests from financial representatives or policyholders professionally and accurately.
• Resolve complaints at first contact where possible with ownership and closure.
• Escalate complex cases to the relevant departments and follow through to resolution.
• Maintain accurate information of interactions in the CRM system.
• Assist with ad-hoc initiatives or projects as delegated by the Manager or Head of Department.

Skills

Customer service

Live Chat

Communication

Problem solving

Teamwork

Education

Diploma or degree

Tools

CRM system

MS Office

Job description

Great Eastern Life Assurance Company Limited is seeking a candidate to join our Contact Centre team, delivering service excellence primarily through Live Chat for financial representatives and policyholders in Singapore. You will handle inquiries professionally, uphold service standards, and ensure timely resolutions with accurate CRM records.

The role requires a Diploma or degree and strong communication skills, with insurance certs like M5/M9/HI or LOMA considered a plus.