Infrastructure Senior Tech Analyst - Assistant Vice President

Citigroup Inc.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global financial services provider is seeking an experienced Infrastructure Senior Technology Analyst in Singapore. The candidate will assist with LAN/WAN administration, provide technical guidance, and support security measures. Responsibilities include driving Root Cause Analysis (RCA) and automating tasks. Ideal candidates will have over 6 years in IT, with significant experience in middleware webhosting and strong skills in Java and J2EE. The role requires excellent problem-solving and communication skills, with a commitment to compliance and security standards.

Qualifications

• 6+ years of IT experience, with 5+ years in middleware webhosting.
• Experience with Java, J2EE, XML, and scripting languages.
• Familiarity with compliance and risk management frameworks.

Responsibilities

• Assist with LAN/WAN and help desk administration.
• Drive Root Cause Analysis (RCA) post restoration of service.
• Automate repetitive tasks and support technology improvements.

Skills

IT security compliance

Middleware webhosting

Java

J2EE

Scripting in UNIX/Wintel

Analytical problem-solving

Communication skills

Education

Bachelor's degree in computer science or related field

Tools

IBM WebSphere/WebLogic

Redhat Openshift

SQL

Job description

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities

• Create complex project plans, perform impact analyses solve/high impact problems/projects, and provide resolutions to restore services
• Drive Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
• Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
• Provide technical/strategic direction and act as advisor/coach to lower-level analysts
• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Provide expertise in application hosting technologies with specialized emphasis on IBM technologies i.e. WebSphere/WebLogic Application Server, WebLogic Forms and Reports, IHS
• Provide expertise in other web hosting technologies like Microsoft IIS, Apache, Tomcat
• Provide expertise in Java/J2EE deployments and Operating system scripting.
• Analyze and Automate resolution from routine issues to critical failures within established service level targets
• Support technology improvements such as new infrastructure install and hardware/software upgrade and engineering support
• Analyze customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities
• Provide L3 oversight and direction for Audit, Risk and Compliance matters
• Disaster recovery planning and documentation. Accompany modernization of J2EE applications to containers
• Supports cloud first strategy; Assists Security Incident Response Teams in the investigation of incidents and the training of key staff
• Ability to analyze Information Security Procedures and help implement the same across all of IT and Business
• Thorough understanding of industry and corporate technology standards for Information Security; Strong judgment and decision-making skills

Qualifications

• Skilled software professional with at least 6+ years’ experience in IT and at least 5+ years hands‑on experience in middleware webhosting and application server products in a large organization preferably banking environment
• Bachelor's degree in computer science or related field or an equivalent combination of education and experience
• Experience in IT security compliance and implementation and use of security protocols (SSL, Server certificates etc.)
• Good experience using Java, J2EE, XML, SQL and Shell/Perl/python/PowerShell Scripting in UNIX/Wintel environment
• Experience in modernization of traditional web/app applications to Redhat Openshift containers & external Cloud
• Reasonable experience with AI tools to automate the current pain points in workflow
• Familiarity of Compliance and risk management frameworks and methodologies (ISO27002, SDLC)
• Success attributes include initiative, the ability to perform under pressure, strong leadership, interpersonal and communication skills as well as analytical problem-solving abilities
• Willing to work in extended hours during the project critical phase
• Excellent verbal and written communication skills to communicate with internal customers and team members
• Effective analytic/diagnostic skills

Education

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job‑related duties may be assigned as required.

Job Family Group: Technology

Job Family: Infrastructure

Time Type: Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.