Infrastructure Engineer, Xperience Works

Singtel Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services firm in Singapore is seeking an IT Infrastructure Engineer. The role involves planning, designing, and implementing systems, ensuring adherence to established processes and standards. Ideal candidates have 2-4 years of experience, a relevant diploma/degree, and hands-on expertise in Microsoft Exchange and Azure Cloud. Only Singapore Citizens will be considered due to project sensitivity.

Qualifications

• 2-4 years of experience as an IT Infra Engineer.
• Hands-on experience in Microsoft Exchange and Azure Cloud implementation.
• Due to government project sensitivity, only Singapore Citizens will be considered.

Responsibilities

• Plan, design, install, test, and implement systems.
• Manage system changes and provide status reports.
• Conduct root cause analysis and implement pro-active measures.
• Ensure management of ICT systems adheres to ISO20000 and ISO27001 processes.

Skills

Microsoft Exchange - Messaging Infrastructure

Azure Cloud implementation

Root cause analysis

System performance monitoring

Education

Diploma/Degree in Information Systems or Computer Science

Job description

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Infrastructure Engineer, Xperience Works

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As an IT Infra Engineer, you'll play a crucial part in planning, designing, installing, testing & implementing systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.

What will you do?

• Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
• Manage systems changes through established change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Provide systems related technical advice to customers or project team.
• Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.
• Manage budget, resources and schedule for system implementation /operation activities
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams

The ideal candidate should possess:

• Possess 2-4 years of experience as an IT Infra Engineer
• Diploma/Degree in Information Systems, Computer Science or equivalent
• Must have hands on experience in Microsoft Exchange - Messaging Infrastructure, Azure Cloud implementation
• Due to government project sensitivity, we will only consider Singapore Citizen

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.