Infrastructure Engineer

ANTAES ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A multinational IT services company in Singapore seeks a skilled Service Operations Engineer to support IT projects and provide top-tier service operations. This role requires a strong background in systems management, troubleshooting, and customer engagement, along with certifications in Unix/Linux and VMware. Ideal candidates will have experience with various technologies, including RHEL, virtualization, and monitoring tools. Competitive salary and growth opportunities are offered.

Qualifications

• 3 years experience with various operating systems and technologies including RHEL and Windows.
• Hands-on experience with virtualization technologies like ESXi and tools such as Nagios for monitoring.
• ITIL Foundation certification is required.

Responsibilities

• Contribute to IT projects for clients and provide service operations support.
• Ensure the maintenance and correct functioning of systems handled by the service operations team.
• Manage the replacement of faulty equipment and conduct preventive maintenance.

Skills

Operating System: RHEL 6/7, RHEL HA, Windows Data center 2016 with clustering

Virtualization: ESXi, VMware vsphere 6, VMware vCentre, VMware SRM Standard

Monitoring tools: NagiosXI, NagiosLog, eG Monitoring suite

Firewall: Palo Alto 850 & PA-5220 (equivalent)

Load Balancer: F5 BIG-IP LTM i2600

Education

Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent

Unix / Linux Certification

VMWare Certification

ITIL Foundation v3 Certification

Tools

Apache Web Server

Palo Alto Firewall

F5 BIG-IP

Job description

Job Description

• Contribute to IT projects for Antaes clients
• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside Client’s office, according to the customer contracts, SLAs and monitoring requirements
• Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and co-ordination of day‑day tasks
• Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions were provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the Client’s operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on‑call standby basis during out of office hours.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements

• Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent
• 3 years experience with :
• - Operating System: RHEL 6/7, RHEL HA ,Windows Data center 2016 with clustering
• - Hardware: HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent
• - Virtualization: ESXi, VMWare vsphere 6, VMware vCentre, VMware SRM Standard
• - MQ: MQ v8, MQ IPT, MQ Clustering, IBM License Manager
• - Web: Apache Web Server, Apache Tomcat Application Server
• - Monitoring tools: NagiosXI, NagiosLog, eG Monitoring suite
• - Firewall: Palo Alto 850 & PA-5220 (equivalent), Checkpoint Firewall (equivalent)
• - Load Balancer: F5 BIG-IP LTM i2600
• - Vulnerability Manager( IBM Qradar All-in-one console, Event collector), Waterfall MQ Agent (Waterfall for IBM Websphere MQ)
• - Other Technologies: RedHat Satellite/ Spacewalk, DHCP, TFTP, Mail, Squid (WEB Proxy),NFS, Active Directory,DNS,NTP,Yum repo, IPA, SysLog servers
• Unix / Linux Certification
• VMWare Certification
• ITIL Foundation v3 Certification