Inbound Call Center Agent (Mandarin Speaking) - Work From Home

I-VIC INTERNATIONAL PTE. LTD.; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A customer service company in Singapore seeks candidates for roles requiring a minimum O Level and relevant computer skills. The position involves answering inbound calls, managing complaints, and ensuring customer satisfaction. Proficiency in Mandarin is essential for engaging with Mandarin-speaking customers. Successful applicants will work in a contact center environment and can start immediately, with WFH opportunities after training.

Qualifications

• At least 12 months relevant experience in a Call Center is required.
• Ability to handle Mandarin-speaking customers due to job requirements.

Responsibilities

• Answer inbound calls and provide information regarding queries.
• Manage and resolve customer complaints and feedback.
• Project a positive attitude to external and internal customers.

Skills

Proficient in relevant computer applications

Knowledge of Customer Service principles and practices

Good data entry and typing skills

Good credit in O Level MANDARIN

Education

Minimum O Level

Job description

Salary: from $2,000.00 to $2,600.00 per month after confirmation depending on experience (inclusive of basic salary and variable allowances)

Responsibilities

• Answer inbound calls and provide information pertaining to queries, complaints & feedback

• Manage & resolve customer’s complaints & feedback

• First contact resolution of all cases handled

• Project a positive and helpful attitude to external and internal customers

• Ensure Standard Operating Procedure (SOP) is properly carried out

Requirements

• Minimum O Level

• Proficient in relevant computer applications

• Knowledge of Customer Service principles and practices

• Relevant experience in Call Center for at least 12 months is REQUIRED

• Good data entry and typing skills

• Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.

• Singaporeans Only

Additional Information

• 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week

• Contact Centre environment

• Working Location - WFH after completion of 1 to 1.5 months of training

• Training of 1 to 1.5 months will be conducted at the office in Tampines St 92

• Available to start immediately