Implementation Consultant

TABSQUARE PTE. LTD.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading technology firm in Singapore seeks a professional for system installation, training, and project management related to their products. The ideal candidate will have 2–5 years of experience in Technical Support, excellent customer handling skills, and be fluent in English. Additional responsibilities include providing application training and operational support after implementation.

Qualifications

• 2–5 years of experience after completing NITEC or Diploma in IT.
• Experience in Technical Support, mainly L1 support.
• Working knowledge of Incident, Problem, and Change Management disciplines desired.

Responsibilities

• Responsible for system installation, training, and project management of TabSquare products.
• Perform on-site evaluations for pre-implementation.
• Manage project timelines and configurations.

Skills

Technical Support

Customer handling

Self-motivated

Problem analysis

Fluent in English

Education

NITEC, Diploma in IT, or equivalent

Job description

Responsibilities:

• Specifically, responsible for System installation, training and project management for the TabSquare products & associated interfaces.
• Perform on-site evaluation of client premises for pre-implementation.
• Manage project timelines, installation and configuration of the TabSquare product suite
• Track and resolve issues and escalate issues when required
• Provide application training with a demonstrated understanding of Application, and content management systems
• Be familiar with and adhere to the latest training and installation standards and procedures
• Work with internal support and product teams to ensure service level requirements are exceeded
• Be able to analyze the reasons behind problems / bugs during testing
• Work with customers to ensure that contractual service expectations are exceeded
• Provide pre-sales support to the local sales team
• Perform other duties as requested or as deemed appropriate
• Provide operational support and ongoing maintenance and enhancement after implementation, including troubleshooting of production issues.
• Ad-hoc duties assigned by management

Requirements:

• 2–5 years of experience after completing NITEC, Diploma in IT, or equivalent qualification; OR Fresh graduates from reputable colleges or universities
• Experience in Technical Support, mainly L1 support; experience in L2 support will be beneficial
• Working knowledge of Incident, Problem and Change Management disciplines (desired)
• Be curious to learn new things and self-motivated to always catch up on state-of-the-art web technologies
• Fluent in English (oral and written communication)
• Self-motivated and excellent customer handling skills Ability to work independently under pressure to meet service levels agreement.