ICT Project Support Specialist (Public Service)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing agency in Singapore is seeking an ICT Project Support Specialist to coordinate ICT system migration projects. The role involves planning, user support, and administration across the migration lifecycle. Candidates should possess a diploma in IT or Project Management and have strong communication and organizational skills. The position is a 12-month contractual assignment, offering an opportunity to contribute to significant public service projects.

Qualifications

• Minimum Diploma or Degree in Information Technology, Project Management, or related field.
• Preferably 1–2 years of experience in the public service sector.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate planning activities for ICT system migration projects.
• Act as a customer service consultant for ICT transitions.
• Prepare meeting minutes, presentations, and status updates.

Skills

Attention to detail

Proactive communication

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Teams

Organizational skills

Analytical skills

Problem-solving skills

Customer service skills

Education

Diploma or Degree in Information Technology or Project Management

Job description

The Opportunity

• Adecco is partnering a divison from public service, and we are seeking a detail-oriented and proactive ICT Project Support Specialistto join their Strategic Tech Planning / Ops-Tech Department.
• This role supports ICT system migration projects by coordinating planning activities, tracking project deliverables, and ensuring smooth transitions for end users.
• The successful candidate will provide administrative, operational, and communication support throughout the migration lifecycle.
• The role will start off as a 12-months contractual assignment

The Talent

• Minimum Diploma or Degree in Information Technology, Project Management, or related field
• Preferably 1–2 years of experience in the public service sector
• Proficient in Microsoft Excel, PowerPoint, Word, Teams, Outlook, and comfortable using collaborative platforms and digital tools
• Strong written and verbal communication skills
• Good analytical, problem-solving, organizational, administrative, and management skills
• Ability to work under tight deadlines and coordinate multiple concurrent activities
• Positive working attitude and team player
• Willing to support colleagues’ job functions within the same division when necessary

Job Description

Summary

Support ICT system migration projects through planning coordination, stakeholder liaison, and user support to ensure successful project delivery and user readiness.

Responsibilities

Operational Support

• Provide guidance to users on ICT equipment/devices based on relevant SOPs and guidelines
• Act as customer service consultant for ICT transitions
• Process ICT requests and ensure timely resolution
• Serve as liaison point with relevant stakeholders

ICT Planning and Coordination

• Assist in planning and scheduling ICT migration activities
• Support coordination of project timelines, milestones, and deliverables
• Align migration schedules with technical teams, vendors, and users
• Track timelines, deliverables, and risks
• Monitor asset movement and coordinate with vendors on delivery and installation

Administrative & Documentation Duties

• Prepare meeting minutes, presentations, and status updates
• Maintain ICT policies, user guides, and project documentation
• Document FAQs, user guides, and training materials
• Support change request documentation and approvals

User and Stakeholder Support

• Coordinate user communication and onboarding throughout migration
• Track feedback and support queries
• Support communication rollouts and elevate issues as needed

Next Step

• Send your resume to: [e-mail]
• Email Topic: Job Application – ICT Project Support Specialist
• We regret to inform that only shortlisted candidates will be contacted.

Lim Jia Yi
EA License Number: 91C2918
Personnel Registration Number: R24119814