ICT Executive #Woodlands

GREENSAFE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A reputable ICT support company in Singapore seeks a dedicated ICT Executive to provide frontline technical support in schools. The ideal candidate will possess a Diploma in Computer Science or related field with at least 1 year of relevant experience. Responsibilities include supporting digital learning environments, maintaining inventory systems, troubleshooting ICT equipment, and conducting training sessions for staff and students. This role offers a dynamic work environment and the chance to make a difference in education.

Qualifications

• At least 1 year of relevant experience in ICT support or similar roles.
• Working experience with Secondary Schools is an advantage.
• Basic knowledge of asset and inventory management.

Responsibilities

• Support digital learning applications and monitor devices.
• Maintain asset management and inventory systems.
• Provide frontline technical support for staff and students.
• Conduct routine checks and maintenance on equipment.
• Assist in training staff on ICT equipment usage.

Skills

ICT/AV setup and troubleshooting

Interpersonal skills

Time management

Organizational skills

Multi-tasking

Communication skills

Education

Diploma in Computer Science, IT, Engineering or relevant field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Working Hours

• Mondays to Thursdays: 7:30am to 5:00pm, inclusive of 1hr lunch break
• Fridays: 7:30am to 4:30pm, inclusive of 1hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Qualifications & Skills & Experience

• At least a Diploma in Computer Science, IT, Engineering or other relevant fields
• Proficient with ICT/AV setup and troubleshooting
• Good sense of responsibility, time management and organizational skills
• Good interpersonal, communication and planning skills
• Ability to multi-task and work under pressure
• Work well independently and in a team
• Basic knowledge of asset and inventory management
• Must have at least 1 year of relevant experience (e.g., ICT Executive or Trainer in schools)
• Working experience with Secondary Schools will be an advantage.

Software Skills and Requirements

• Microsoft Word (Advance)
• Microsoft Excel (Advance)
• Microsoft PowerPoint (Advance)
• Basic image and photo editing skills
• Basic Video & Audio editing

Key Roles

Areas of Technical Support

• Support the Personalised Digital Learning Programme (PDLP) Device Management Application (DMA) Portal for monitoring student and teacher devices in compliance with MOE guidelines and policies.
• Assist in maintaining the School Assets and Inventory Management System, ensuring proper records of all ICT assets and conducting monthly and ad-hoc wall-to-wall inventory checks.
• Support other school ICT systems required for daily operations, including vendor-provided systems for fault reporting and technical support.

Frontline Technical Support & Service Delivery

• Provide frontline technical support to staff and students on their devices at school locations, including troubleshooting issues with the Schools Standard Operating Environment (SSOE) in collaboration with Desktop Engineers.
• Set up and prepare school AV/IT facilities and equipment for lessons, school events and presentations, providing on-site technical support including photography and videography services.

Asset Management, Deployment, & Maintenance

• Conduct routine checks and maintenance on ICT equipment as specified by the school, tracking and ensuring all AV/IT equipment in classrooms and other locations are in working order for daily use.
• Coordinate with vendors for repair, replacement, servicing and delivery of equipment, as well as technical support issues for school and student devices.
• Set up and configure school devices for issuance or deployment to staff and students.

Reporting, Compliance, and Project Support

• Report and document missing, defective or damaged ICT equipment and services to HOD ICT/ICT Manager.
• Follow all processes and documentation requirements specified by the school.
• Assist HOD ICT/ICT Manager in MOE-initiated rollouts and projects.

Content Management & End-User Training

• Support teachers on usage of existing software and conduct sharing sessions for staff and students on the use of ICT equipment.
• Maintain the school's media data in designated sharing folders.