HR and Fulfilment Coordinator

Yellow Ribbon; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Yellow Ribbon is seeking a versatile HR professional to lead recruitment, HR operations, and analytics for client accounts in Singapore. You will manage the end-to-end recruitment process, coordinate onboarding/offboarding, and monitor HR metrics to drive client satisfaction and retention.

In this role, you will liaise with internal teams to ensure timely, accurate project delivery, conduct weekly check-ins, and produce regular reports.

Responsibilities

• Recruitment & Talent Acquisition: Manage candidate pipeline (applications -> Interviews -> hires), screen resumes and shortlist candidates, coordinate and schedule interviews, maintain recruitment tracker (daily updates), follow-up with candidates, support employer branding / job postings.
• HR Operations & Administration: Handle onboarding & offboarding processes, prepare documentation (contract, onboarding forms), manage staff records and HR systems, track attendance/onboarding completion, support internal communication to staff, maintain HR trackers (leave, onboarding status, etc).
• Recruitment Analytics: Analyse source of hire, conversion funnel, cost per hire (if applicable); reporting (prepare weekly reports).
• Managing client account: Serve as the primary contact, strengthen client relationships, work with internal teams to ensure seamless execution, lead regular check-ins and performance reviews, monitor service standards and manage quality, engage management in client engagement and solutioning, sales sign up verification, sign-offs, customer service & retention, weekly and monthly reports.

Job description

Key Responsibilities:

1. Recruitment & Talent Acquisition

• Manage candidate pipeline (applications -> Interviews -> hires)
• Screen resumes and shortlist candidates
• Coordinate and schedule interviews
• Maintain recruitment tracker (daily updates)
• Follow-up with candidates (attendance, confirmation)
• Support employer branding / job postings

2. HR Operations & Administration

• Handle onboarding& offboarding processes
• Prepare documentation (contract, onboarding forms)
• Manage staff records and HR systems
• Track attendance /onboarding completion
• Support internal communication to staff
• Maintain HR trackers (leave, onboarding status, etc.)

3. Recruitment Analytics

• i. Analyse: Source of hire, Conversion funnel, Cost per hire (if applicable)
• ii. Reporting (Prepare weekly reports)

4. Managing client account such as but not limited to:

• Serve as the primary contact, strengthening and maintaining client relationships
• Work closely with internal teams to ensure seamless execution of new projects/projects, and to ensure timely, accurate delivery of client needs
• Analyse client needs and lead regular check-ins (such as weekly calls and/or meetings) and performance reviews to provide solutions in all aspect; and to drive client satisfaction and loyalty
• Monitor service standards and manage quality sales performance from pre- to post-sales
• Take active lead to engage management in client’s engagement and solutioning; and keep management abreast of the client relationship and the project’s progress
• Sales sign up verification (welcome and verification call)
• Sales Completion/recovery
• Customer Service & Retention
• Weekly and monthly reports