Hotel Reservations Lead — Upsell & Guest Experience

ANRADUS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading hospitality firm in Singapore is seeking a Reservation Officer/Senior Reservation Officer to manage room reservations and deliver excellent customer service. You'll respond to inquiries, handle bookings, and assist in upselling rooms. Candidates should have NITEC or higher qualifications, relevant experience, and strong interpersonal skills. Join an energetic team in a dynamic environment with a permanent contract and competitive salary package.

Qualifications

• Relevant working experience in a similar position within the hospitality industry.
• Familiarity with reservation systems.
• Ability to handle credit card information securely.

Responsibilities

• Respond promptly to room reservation inquiries via email and/or phone.
• Coordinate guest special requests to ensure smooth check-in.
• Input and update reservation information accurately.

Skills

Interpersonal and communication skills

Multi-tasking ability

Time-management skills

Education

NITEC or higher qualification

Tools

Opera Cloud

Job description

A leading hospitality firm in Singapore is seeking a Reservation Officer/Senior Reservation Officer to manage room reservations and deliver excellent customer service. You'll respond to inquiries, handle bookings, and assist in upselling rooms. Candidates should have NITEC or higher qualifications, relevant experience, and strong interpersonal skills. Join an energetic team in a dynamic environment with a permanent contract and competitive salary package.