Hotel Receptionist [Little India | shift work | up to $2400] - LCYL

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local hospitality advisory firm in Singapore seeks a Guest Experience Executive. Responsibilities include providing efficient check-in/check-out services, handling guest complaints, and coordinating with different departments. The ideal candidate should have relevant experience in front office or customer service roles and be willing to work rotating shifts, including weekends and public holidays. A proactive approach and commitment to high service standards are essential.

Qualifications

• Relevant working experience in front office/customer-facing service role.
• Willing to work rotating shifts on weekends/Public Holidays.

Responsibilities

• Provide friendly and efficient check-in/check-out service at Hotel Reception.
• Handle and resolve guest complaints and special requests professionally.
• Co-ordinate with various departments in operations.
• Prepare shift reports for submission to accounts.

Skills

Friendly customer service

Efficient check-in/check-out

Complaint resolution

Proactive approach

Job description

Guest Experience Executive

• Salary: $2000 - $2400
• Working days: 4 days ON & 2 days OFF (including weekends)
• Working hours: 7am to 7pm/ 7pm to 7am
• Working location: Little India

Job Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co‑ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Job Requirements

• With relevant working experience in a front office and/or customer-facing & service role
• Willing to work on rotating shifts on weekends/ Public Holidays