Hotel Duty Manager - Guest Experience & Operations

IHG; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading international hotel group seeks a Duty Manager in Singapore to ensure excellent guest experiences, manage financial returns, and mentor the Guest Services Team. This role requires a minimum Diploma and 3-4 years' supervisory experience in the service industry. Responsibilities include budget monitoring, staff training, and fostering a collaborative team environment. The successful candidate will engage with guests, resolve complaints, and uphold brand standards effectively.

Qualifications

• 3-4 years of experience in the service industry, preferably in a supervisory role.
• Must be proficient in written and spoken English.

Responsibilities

• Ensure consistent guest experience and service delivery.
• Monitor budget and control expenses to increase productivity.
• Train and mentor Guest Service Agents.

Skills

Guest Service Management

Conflict Resolution

Coaching and Mentoring

Budget Management

Education

Minimum Diploma or equivalent

Job description

A leading international hotel group seeks a Duty Manager in Singapore to ensure excellent guest experiences, manage financial returns, and mentor the Guest Services Team. This role requires a minimum Diploma and 3-4 years' supervisory experience in the service industry. Responsibilities include budget monitoring, staff training, and fostering a collaborative team environment. The successful candidate will engage with guests, resolve complaints, and uphold brand standards effectively.