Hospitality Quality Director — Elevate Guest Experience

St. Regis Hotels & Resorts; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel brand in Singapore seeks a Quality Assurance Manager responsible for implementing quality strategies and improving guest satisfaction. The ideal candidate will coach managers, facilitate process improvements, and ensure adherence to brand standards. Qualifications include a degree in Business Administration and experience in hotel operations. This role offers the opportunity to enhance service quality and employee satisfaction, fostering a culture of excellence within the organization.

Qualifications

• 2-4 years of experience in management operations or related professional area.
• Experience in guest services, front desk, or housekeeping.
• Strong understanding of quality management principles.

Responsibilities

• Coach managers on Total Quality Management leadership style.
• Facilitate process improvement teams.
• Communicate departmental goals for desired results.
• Oversee guest feedback to improve service levels.

Skills

Coaching

Problem solving

Analytical thinking

Education

2-year degree in Business Administration or related major

4-year bachelor's degree in Business Administration or related major

Job description

A luxury hotel brand in Singapore seeks a Quality Assurance Manager responsible for implementing quality strategies and improving guest satisfaction. The ideal candidate will coach managers, facilitate process improvements, and ensure adherence to brand standards. Qualifications include a degree in Business Administration and experience in hotel operations. This role offers the opportunity to enhance service quality and employee satisfaction, fostering a culture of excellence within the organization.