Hospital Visitor Experience Lead

Recruit Express Pte Ltd.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Manager for Hospital Visitor Management. This role involves leading a team to oversee daily visitor operations, ensuring compliance with policies, and addressing feedback efficiently. The ideal candidate should have a Bachelor's degree with at least 5 years of supervisory experience in customer service or operations. Strong interpersonal skills and the ability to adapt to fast-paced environments are essential. Compensation may reach up to 8.5K SGD.

Qualifications

• Minimum 5 years of supervisory experience in customer service or operations.
• Strong ability to respond to rapidly changing situations.
• Ability to advocate change and work in a fast-paced environment.

Responsibilities

• Lead and manage an Executive team and Patient Information Associate team.
• Oversee daily operations and ensure compliance to visitation policies.
• Handle visitors’ feedback and complaints efficiently.

Skills

Excellent interpersonal and communication skills

Experience in managing large teams

Customer service experience

Ability to handle complex complaints

Self-driven and adaptable

Education

Bachelor degree

Job description

A healthcare organization in Singapore is seeking a Manager for Hospital Visitor Management. This role involves leading a team to oversee daily visitor operations, ensuring compliance with policies, and addressing feedback efficiently. The ideal candidate should have a Bachelor's degree with at least 5 years of supervisory experience in customer service or operations. Strong interpersonal skills and the ability to adapt to fast-paced environments are essential. Compensation may reach up to 8.5K SGD.