Helpdesk Engineer - ST-FNW240531 013/01

Xcellink Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking Helpdesk Engineers to provide technical support, troubleshoot software issues, and engage customers. Candidates should have 2-3 years of relevant experience and strong knowledge of CRM and e-commerce applications. Fluency in English is required. This position offers fixed and variable allowances and bonuses.

Benefits

Fixed and variable allowances

Fixed and variable bonuses

Qualifications

• 2-3 years' experience in a Customer Technology and applications support role with helpdesk experience.
• Good working knowledge of web-based and eCom, CRM, logistics applications.
• Proficient in English (both spoken and written).

Responsibilities

• Provide prompt and efficient technical support to customers.
• Troubleshoot and resolve software-related problems.
• Proactively engage with customers to promote application use.

Skills

Technical support

Customer service

Troubleshooting

CRM applications

E-commerce applications

Communication in English

Job description

The Company:

A leading logistics company is expanding the team and is looking for Helpdesk Engineers.

The Role:

• Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.
• Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.
• Proactively engage with customers to promote the use of applications, highlighting their benefits and features.
• Educate users on software functionalities and encourage the adoption of new features.
• Actively gather feedback from customers regarding their experiences.
• Document and categorize customer feedback, ensuring clarity and detail.
• Regularly report customer feedback to the application owner for improvements.

Requirements:

• With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience.
• Good working knowledge of web-based and eCom, CRM, logistics applications.
• Proficient in English (both spoken and written)

Benefits:

• Fixed and variable allowances
• Fixed and variable bonuses