Helpdesk Engineer

HELIUS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service company in Singapore is seeking a Subject Matter Expert to support the M365 ecosystem. You will provide first-level IT support, manage user accounts, and ensure effective troubleshooting for M365 applications. The ideal candidate has a diploma with at least 2 years of relevant experience, possesses strong technical skills, and is proficient in English. This position offers a completion bonus and a working schedule from Monday to Friday.

Benefits

Transport Claim $250

Up to 1 month completion bonus

Qualifications

• Minimum 2 years of end-user support or service desk experience.
• Strong technical skills in supporting desktops, laptops, and tablets.
• Knowledge and experience of M365 ecosystems/applications.

Responsibilities

• Provide support, troubleshooting and administration for M365 ecosystems.
• Liaise with second-level support on product enhancements.
• Perform first level troubleshooting and escalation.

Skills

End-user support

Technical support for desktops

Proficient in spoken and written English

Knowledge of Windows OS

Education

Diploma

Tools

Microsoft 365

Active Directory

Job description

Job Summary

This role serves as the subject matter expert (SME) within the service desk team. The position acts as the go-to person for a specific product, application, or domain, while also providing first level IT support via phone and remote tools. The SME will also support and administer Microsoft 365 (M365) environments, including user account management, mailbox configuration, and issue resolution related to M365 applications and services.

Responsibilities

• Provide support, troubleshooting and administration for M365 (Microsoft) ecosystems such as Office, Outlook, Teams, OneDrive, SharePoint, Copilot, Intune etc
• Liaise with second-level support on product enhancements and train team members
• Update shared repository with changes in area of focus
• Provide First Call Resolution (FCR) technical support via phone and email
• Perform first level troubleshooting and escalation to resolver groups as required
• Furnish timely updates to customers on issue status
• Maintain ownership of cases until closure with accurate documentation
• Manage customer expectations and escalation of unusual surge issues to Team Lead
• Classify and prioritize incidents, tracking progress and updates

Qualifications Essential Qualifications

• Diploma with minimum 2 years of end-user support or service desk experience
• Proficient in spoken and written English
• Strong technical skills in supporting desktops, notebooks, tablets, and smartphones
• Knowledge and experience of Windows OS, Active Directory, and M365 (Microsoft) ecosystems / applications

Preferred Attributes

• VPN and macOS support knowledge
• Good understanding of hardware and peripherals
• Experience in supporting WiFi and LAN connectivity
• Familiar with M365 Admin Center (Users, Licenses, Service Health)
• Teams/SharePoint/Exchange Admin Centers
• Entra ID (Azure AD) users, sign in logs (read), MFA settings
• Intune portal device/app basics

Professional and/or Technical Certifications

• Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)
• CompTIA A+ (preferred)

Other Information

• Mandatory Skills Microsoft Windows / CompTIA A+
• Work Location Island Wide
• Assignment Duration 1 Year
• Security clearance Cat 2a
• Working Hours Monday to Friday (7.30am to 6.30pm) / Monday to Friday (8am to 6pm)
• Claims: Transport Claim $250
• Allowance: Nil
• Bonus: Up to 1 month(s) Completion Bonus
• Notice Period: 2 months

Interested candidate please share your updated copy of resume at [e-mail]