Help Desk Support Officer

WSH EXPERTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading IT support company in Singapore is looking for a technical support specialist who will handle support for notebooks and desktops, install and configure operating systems, and manage IT service tickets. Candidates should be familiar with both Microsoft Windows and Apple MacOS, as well as Microsoft 365 applications. This role offers an opportunity to work in a fast-paced environment while helping clients resolve their technical issues efficiently.

Responsibilities

• Provide technical support for notebooks and desktops.
• Install and configure Microsoft Windows and Apple MacOS.
• Support Microsoft 365 software and other 3rd party applications.
• Attend and resolve IT service management tickets.

Job description

The Services required are set out as follows:

Responsibilities

• Technical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices).
• Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.
• Install, configure and support Microsoft 365 software and Services.
• Install, configure and support 3rd party software.
• Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.
• Submit ITSM tickets for all support tasks.