Healthcare Service Operations Lead for Patient Experience

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading public healthcare institution in Singapore seeks a qualified individual to oversee service locations and manage non-clinical staff. Responsibilities include ensuring seamless patient experiences, driving service innovation, and supporting performance indicators. Candidates must possess a Bachelor's degree and have experience in managerial and supervisory roles within healthcare. This role offers a dynamic environment dedicated to improving lives in the community.

Qualifications

• Minimum 3 years of experience in a managerial capacity in the healthcare sector.
• Minimum 2 years of supervisory experience leading frontline staff.

Responsibilities

• Oversee day-to-day activities of assigned service locations.
• Manage front-desk functions, administrative workflows, and operational matters.
• Coordinate with leaders from other departments to ensure seamless patient experiences.
• Support operational and administrative managers in meeting service performance indicators.
• Drive service innovation initiatives to enhance service quality.

Skills

Analytical skills

Communication skills

Education

Bachelor’s degree in Business Administration or other fields

Job description

A leading public healthcare institution in Singapore seeks a qualified individual to oversee service locations and manage non-clinical staff. Responsibilities include ensuring seamless patient experiences, driving service innovation, and supporting performance indicators. Candidates must possess a Bachelor's degree and have experience in managerial and supervisory roles within healthcare. This role offers a dynamic environment dedicated to improving lives in the community.