Healthcare Operations Manager - Call Centre & Appointments

Singapore National Eye Centre; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading healthcare institution located in Singapore is seeking a Manager for Support & Patient Operations to lead the Call Centre & Appointment Services Department. The ideal candidate will have at least 6 years of managerial experience within healthcare operations, strong leadership skills, and the ability to manage multiple service lines. This role focuses on overseeing call centre operations and ensuring seamless service delivery, contributing to the hospital's operational readiness and patient satisfaction. Commitment to continuous improvement is a must.

Qualifications

• At least 6 years of relevant experience in a managerial capacity in hospital or healthcare operations.
• Proven ability to manage multiple service lines and stakeholders.
• Adaptable to a dynamic work environment.

Responsibilities

• Oversee comprehensive call centre operations and supervise staff handling patient enquiries.
• Coordinate hospital-wide emergency activation protocols.
• Manage outpatient appointment systems including bookings and rescheduling.

Skills

Leadership

Planning

Organisational skills

Analytical skills

Communication

Problem-solving

Education

Degree in any discipline

Job description

A leading healthcare institution located in Singapore is seeking a Manager for Support & Patient Operations to lead the Call Centre & Appointment Services Department. The ideal candidate will have at least 6 years of managerial experience within healthcare operations, strong leadership skills, and the ability to manage multiple service lines. This role focuses on overseeing call centre operations and ensuring seamless service delivery, contributing to the hospital's operational readiness and patient satisfaction. Commitment to continuous improvement is a must.