Healthcare Insurance Executive

CENTRAL PROVIDENT FUND BOARD; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A government agency in Singapore is seeking a Healthcare Operations Executive to manage daily operations of national healthcare schemes like MediShield Life and CareShield Life. You will handle customer inquiries and drive process improvements through data analytics. The position offers a hybrid work model and opportunities for professional growth, with a one-year full-time contract and potential for renewal.

Benefits

Comprehensive rewards package

Medical and dental benefits

Annual leave

Promotion opportunities

Vibrant community and friendly colleagues

Qualifications

• Relevant experience in healthcare operations or insurance administration.
• Good analytical and communication skills for professional customer interactions.
• Positive attitude with a proactive problem-solving approach.

Responsibilities

• Manage day-to-day operations of national healthcare schemes.
• Handle customer inquiries through multiple channels.
• Drive operational improvements through data analytics.

Skills

Healthcare operations

Insurance administration

Customer service skills

Analytical skills

Communication skills

Team player

Job description

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

Healthcare Insurance Department plays a vital role in ensuring that Singaporeans have access to affordable healthcare. We administer key national healthcare schemes including MediShield Life, CareShield Life, and ElderShield, along with Integrated Shield Plans and Supplements, with the aim of smoothly delivering seamless healthcare benefits and services to all stakeholders.

In this role, you will:

• Manage day-to-day operations related to MediShield Life and CareShield Life , including premium payments, suspensions, and payment arrangements
• Handle customer inquiries, appeals and correspondence through multiple channels (email, phone, written) in accordance with Service Operational Processes (SOPs)
• Work with stakeholders to resolve complex cases and ensure timely resolution
• Drive operational improvements through data analytics and technological solutions to enhance efficiency. Contribute to customer outreach effectiveness through data analysis and strategic projects
• Participate in IT systems and e-Services enhancement, including user testing to ensure system effectiveness and optimise service delivery

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in healthcare operations, insurance administration, or customer service roles
• Good analytical and communication skills to handle customer interactions professionally in both written and verbal forms
• Positive attitude and a team player who can work both independently and collaboratively
• Able to manage time and tasks efficiently while working independently or in a team setting
• Keen interest in operational efficiency and process improvements
• Self-motivated individual with initiative and proactive approach to problem-solving

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.