Healthcare Call Centre Order Processing Officer (Up 3K) #HJC

Recruit Express Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Healthcare Call Centre Order Processing Officer to manage inbound and outbound customer interactions. The ideal candidate should have a minimum Nitec/Higher Nitec qualification and preferably experience in order processing or customer service. Responsibilities include adhering to standard operating procedures, resolving customer queries, and preparing reports. The position offers an opportunity to work in a dynamic environment with a focus on customer satisfaction.

Qualifications

• Minimum Nitec/ Higher Nitec required.
• Experience in order processing or customer service is advantageous.

Responsibilities

• Adhere to work processes and standard operating procedures.
• Handle inbound orders, queries, and complaints via hotline.
• Conduct outbound calls to follow up on issues.

Skills

Order processing experience

Customer service skills

Education

Min Nitec/ Higher Nitec in any course

Job description

Healthcare Call Centre Order Processing Officer (Up 3K) #HJC

Singapore | Posted: Dec 22, 2025

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

Requirements

• Min Nitec/ Higher Nitec in any course
• Good to have order processing / customer service experiences

TELE me at @jacechooo or WA me at https://wa.me/[phone] NOW!
Interested candidates please submit your resume to [e-mail]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)