Head of HR

Valuemax Group Ltd; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading retail and pawn service provider in Singapore is seeking an experienced Senior HR Leader to oversee strategic HR initiatives. This role will drive performance management, talent development, and culture building while partnering with the CEO and the management team. The ideal candidate should have at least 8–12 years of HR experience, with strong leadership capabilities and the ability to influence stakeholders at all levels. This position offers a unique opportunity to enhance business performance and employee engagement across the organization.

Qualifications

• Minimum 8–12 years of HR experience, with 3–5 years in a senior or strategic role.
• Strong leadership capabilities with proven experience managing HR teams or initiatives.
• Hands-on and able to balance strategic and operational needs.

Responsibilities

• Develop and execute a multi-year HR strategy roadmap aligned with business goals.
• Lead organisational development initiatives including structural design and workforce planning.
• Design and implement the performance appraisal framework across all departments.

Skills

Leadership capabilities

Interpersonal skills

Communication skills

Coaching skills

Job description

Position Summary

We are seeking an experienced Senior HR Leader to oversee both strategic and people-related initiatives across the company. The company requires a mature HR professional who can drive performance management, talent development, culture building, workforce planning, and HR transformation, while providing senior-level partnership to the CEO and management team.

This role is critical in moving HR beyond operations and into a strategic value-adding function that enhances business performance, employee engagement, and organisational capability.

Key Responsibilities

1. HR Strategy & Leadership

• Develop and execute a multi-year HR strategy roadmap aligned with business goals.

• Partner directly with the CEO and senior management team to provide strategic HR counsel.

• Lead organisational development initiatives including structural design and workforce planning.

• Identify HR trends, gaps, and opportunities to improve overall company performance.

2. Performance Management

• Design, implement, and manage the performance appraisal framework across all departments and branches.

• Introduce KPI setting, mid-year reviews, performance coaching, and calibration processes.

• Train managers on conducting effective performance conversations.

• Monitor and analyse talent performance to support business needs.

3. Talent Development & Training

• Establish a company-wide talent development plan, especially for branch managers and frontline staff.

• Develop leadership capability through structured training programs.

• Build skills-based training roadmaps for retail/pawn operations, customer service, and compliance.

4. Employee Engagement & Culture

• Lead initiatives to strengthen workplace culture, communication, and employee experience.

• Implement recognition programs, engagement activities, and feedback channels.

• Champion change management efforts to support organisational growth.

5. HR Operations Oversight

(HR operations team will continue handling daily work; this role provides direction & governance)

• Provide guidance to the HR operations team on recruitment, payroll, IR, and admin matters.

• Review and improve HR policies, SOPs, and governance standards.

• Ensure compliance with MOM regulations and industry requirements.

6. HR Data, Reporting & Compliance

• Develop HR dashboards tracking turnover, absenteeism, manpower cost, and productivity.

• Use data insights to recommend HR and business improvements.

• Ensure HR practices meet regulatory and audit requirements.

Requirements

• Minimum 8–12 years of HR experience, with at least 3–5 years in a senior or strategic role.

• Strong leadership capabilities with proven experience managing HR teams or initiatives.

• Hands‑on, mature, and able to balance both strategic and operational needs.

• Experience in retail, service, multi‑branch, or similar high‑volume manpower environments is preferred.

• Strong knowledge of performance management, talent development, and HR systems.

• Excellent interpersonal, communication, and coaching skills.

• Ability to work with senior leadership and influence stakeholders at all levels.