Head of Customer Success - Supply Chain (APAC)

SAP; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading software company in Singapore is seeking a Head of Customer Success for APAC to lead its Customer Success strategy for the Supply Chain portfolio. This role involves engaging with senior executives, driving customer value realization, and leading a high-performing regional team. The ideal candidate will have over 15 years of leadership experience in Enterprise Software and deep expertise in Supply Chain Management. This position promotes a culture of inclusion and personal development.

Benefits

Constant learning and skill growth

Great benefits

Inclusive and supportive team environment

Qualifications

• 15+ years of leadership experience in Enterprise Software or SaaS-based customer success.
• Deep expertise in Supply Chain Management (planning, manufacturing, logistics).
• Fluency in English; additional Asian languages a plus.

Responsibilities

• Define and lead the Customer Success strategy for Supply Chain in APAC.
• Drive customer value realization for SAP Supply Chain solutions.
• Partner with Sales, Consulting, and Product Engineering for integrated customer experience.

Skills

Leadership experience

Supply Chain Management expertise

CXO engagement

Business acumen

Ability to navigate complex environments

Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Key responsibilities

As the Head of Customer Success – Supply Chain for APAC, you will serve as the senior executive leader responsible for defining and executing SAP’s Customer Success strategy across the region for our Supply Chain portfolio. You will lead a diverse team of senior Customer Success Managers and Customer Engagement Executives to ensure our customers realize maximum value from their SAP Supply Chain investments, achieve business outcomes, and remain long‑term advocates of SAP.

You will act as the executive sponsor for strategic customers, drive adoption and value realization, and partner with cross‑functional leaders to ensure alignment of Customer Success with Sales, Consulting, and Product strategy.

What You’ll Do

Strategic Leadership & Vision

• Define and lead the Customer Success strategy for Supply Chain in APAC, aligned to SAP’s global vision and regional business objectives.
• Drive customer value realization, ensuring SAP Supply Chain solutions translate into measurable business outcomes across diverse industries.
• Serve as the executive sponsor for key accounts, engaging CXOs and board‑level stakeholders to guide digital transformation journeys.

Customer Success & Retention

• Own renewals, adoption, retention, and expansion KPIs for the Supply Chain portfolio in APAC.
• Anticipate customer challenges, oversee escalations, and ensure customer satisfaction and loyalty.
• Champion a customer‑first culture and promote customer advocacy (references, success stories, advisory boards).
• Lead, inspire, and develop a high‑performing regional team of senior Customer Success leaders and professionals.
• Foster diversity, inclusion, and growth, ensuring talent readiness to support customer needs and career development.
• Build a strong culture of accountability, collaboration, and innovation across markets.

Cross-Functional Collaboration

• Partner with Sales, Consulting, Product Engineering, and Global Customer Success to deliver an integrated, seamless experience for customers.
• Influence SAP’s product roadmap with customer insights, ensuring relevance and competitiveness in APAC.
• Collaborate with Partners and Ecosystem players to strengthen customer adoption and transformation success.

Business & Operational Accountability

• Manage regional customer success P&L levers tied to renewals, expansion, and NPS.
• Monitor operational excellence across the region with robust governance, reporting, and executive dashboards.
• Represent SAP at industry forums, executive councils, and thought leadership platforms across APAC.

What You Bring

• 15+ years of leadership experience in Enterprise Software & Supply Chain Solutions, or SaaS-based customer success, with a proven record of leading large, regional teams.
• Deep expertise in Supply Chain Management (planning, manufacturing, logistics, procurement, asset management) with an understanding of cloud and AI‑led transformation.
• Strong CXO engagement experience, influencing board‑level stakeholders and driving strategic customer outcomes.
• Demonstrated success in renewals, expansion, adoption, and customer value realization metrics.
• Exceptional leadership, coaching, and talent development capabilities.
• Ability to navigate complex, multi‑country APAC environments, balancing global strategy with local execution.
• Strong business acumen and the ability to link technology with measurable business results.
• Fluency in English; additional Asian languages a plus.

Why SAP?

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insights more effectively. As a cloud company with over 200 million users and more than 100,000 employees worldwide, we are purpose‑driven and future‑focused. At SAP, you can bring your whole self to work, run at your best, and build breakthroughs together.

We believe in inclusion, diversity, and equity. We invest in our people’s growth and well‑being, creating an environment where talent thrives.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.