Head of Cash Operations H/F

Indosuez Wealth Management; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A banking services provider in Singapore is seeking a qualified professional to manage cash operations. This role demands 6-10 years of experience in Cash and FXMM processing, with strong communication and client management skills. The candidate will lead the cash operations team to enhance service delivery and client satisfaction. This position champions diversity and inclusion in the workplace.

Qualifications

• 6 - 10 years relevant experience in Cash and FXMM processing.
• At least 5 years of people management experience.

Responsibilities

• Oversee processing and controls within the Cash function.
• Ensure efficient service delivery to Azqore clients.
• Lead cash operations and management team.

Skills

Knowledge of financial products

Strong communication skills

Client and stakeholder management

Change mindset

Education

Bachelor degree in Banking/Finance

Job description

Overview

Azqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth Management, Azqore provides integrated solutions and quality services to our clients.

Asia Operations provide operational capabilities to Azqore’s client banks, allowing them to focus on executing their strategy, reduce operational cost and improve operational risk. Commitment to quality and continuous process improvement, is at the heart of all Asia Operations activities. It is thus one of the key to facilitate and drive Azqore to reach its ambitious growth target, by putting the clients at the center of its activity, being attentive to their needs, bringing them value and increasing their satisfaction.

Within Asia Operations, the Cash team is responsible for the processing of cash remittances, FX/MM and FX/MM derivatives. In addition, the team is also in charge of FXMM confirmations reconciliation and cash management of secondary nostro accounts. The incumbent will be part of this exciting function and is responsible for:

Responsibilities

• The processing and controls of the processes within the Cash function;
• Ensuring that the services delivered to the Azqore clients are most efficiently and productively performed;
• Working closely with colleagues to provide clients with technical expertise and solutions, in a comprehensive, timely and accurate manner;
• Play an instrumental role to facilitate the business growth of Azqore, and its clients, through ensuring the processing of client’s banking transactions, with high quality output and excellence management of risk;
• Responsible for the management of Asia Cash Operations and part of the Asia Operations management team;
• Ensure operational efficiency and excellence and maintain low levels of operational risk;
• Align the Asia Cash Operations team members to the Operations and Company goals and vision;
• Act as the point of escalation for Asian clients on all Asia Cash Operations queries, concerns and issues;
• Lead Azqore Operations projects and initiatives, where necessary;
• Drive cross border collaboration and strengthen communication channels between the Swiss and Singapore teams;
• Enhance client service standards within the team, and consequently the client ratings of the function;
• Propose/identify value-add solutions which can impact profitability.

Commitment and Culture

Acting every day in the interests of our customers and society, we are a group committed to diversity in all its forms and to inclusion. We are committed to combating cognitive bias, and train our managers accordingly. As a company operating in the IT sector, which suffers from a structural lack of female representation, we attach particular importance to developing the gender mix of our teams. All our positions are open to people with disabilities.

Qualifications

Bachelor

Bachelor degree, and/or professional qualification in Banking / Finance

Experience

6 - 10 years. At least 10 years of relevant experience in Cash and FXMM processing and at least 5 years of people management experience.

Your core competencies

• Familiar with financial products (Remittances, FX/MM, FX/MM Derivatives, such as various exotic option types, IRS, CCS, OIS and REPO) as well as the market infrastructures, regulations and operational risks related to the trade processing and settlement of these products. Knowledgeable about SWIFT messages types;
• Strong communicator and can adapt to different hierarchical levels. You will be in contact with our customers, so you will be able to deliver a high level of quality;
• Proven Client and Stakeholder Management Skills;
• Ability to demonstrate a change mindset and challenge status quo.