Hall Manager/Dealer

ACTIVE HR MANAGEMENT PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality firm in Singapore is seeking a Hall Manager and Dealer. The Hall Manager will oversee guest management and provide exceptional service, while the Dealer will manage games and customer interaction. Ideal candidates should have stellar customer service skills, professionalism, and the ability to thrive in a fast-paced environment. Experience in similar high-profile establishments is preferred. Competitive salaries ranging from SGD 3k-20k based on the role.

Qualifications

• Exceptional interpersonal skills with a strong focus on guest satisfaction.
• Effective verbal and written communication skills.
• Ability to multitask and manage reservations in a fast-paced environment.
• Friendly and energetic demeanor with an exceptional appearance.
• Ability to handle customer complaints effectively.
• Strong teamwork ethic with the ability to collaborate effectively.
• Proactive in observing guests and meeting needs.

Responsibilities

• Greet and welcome guests, manage the guest list, and provide a positive first impression.
• Manage table reservations and efficiently seat guests according to standards.
• Act as the main point of contact for guests, addressing their needs and concerns.
• Work closely with staff and management for smooth operations.
• Provide personalized assistance to VIP guests.
• May assist in creating marketing efforts for specific club nights or events.
• Maintain up-to-date knowledge of the club's layout and events.

Skills

Customer Service

Communication

Organization

Professionalism

Problem-Solving

Teamwork

Proactiveness

Job description

We are Hiring

Hall Manager

• Guest Management: Greet and welcome guests, manage the guest list, handle check-ins, and provide a positive first impression of the establishment.
• Reservations and Seating: Manage table reservations and efficiently seat guests according to club standards and procedures.
• Customer Service: Act as the main point of contact for guests, addressing their needs and concerns, handling complaints, and providing information about club events and services.
• Coordination and Communication: Work closely with door staff, floor staff, and management to ensure smooth operations and communicate guest needs.
• VIP Services: Provide personalized assistance and service to VIP guests.
• Event Management: May assist in creating marketing efforts to draw crowds and ensure the smooth operation of specific club nights or events.
• Club Knowledge: Maintain up-to-date knowledge of the club's layout, pricing, terms and conditions, and any ongoing events.

Qualifications

• Customer Service: Exceptional interpersonal skills with a strong focus on guest satisfaction and creating a welcoming environment.
• Communication: Effective verbal and written communication skills to interact professionally with guests and staff.
• Organization: Ability to multitask, manage reservations, and maintain an organized work area in a fast-paced environment.
• Professionalism: A friendly, energetic, and approachable demeanor with an exceptional appearance at all times.
• Problem-Solving: Ability to handle customer complaints and address concerns effectively and efficiently.
• Teamwork: A strong teamwork ethic and the ability to collaborate effectively with colleagues and other departments.
• Proactiveness: Ability to observe guests and preemptively meet needs or address potential situations.

Dealer

• Responsibilities: Patrons during games
• Provide customer service by explaining the game rules and regulations
• Ensure that bets are placed correctly
• Keep gaming areas clean and organised
• Be aware of and abide by all relevant legislation

Requirements

• Excellent customer service and communication skills
• Ability to work calmly under pressure
• Ability to work flexible hours
• Good numeracy and accuracy
• Personal Traits: Excellent customer service skills; Good numeracy skills; Good communication and interpersonal skills; High levels of concentration; Ability to remain calm under pressure

It is best to have experience working at Marina Bay Sands, Resort World Sentosa

Salary for host manager = SGD 8k-20k+++

Salary for dealer = SGD 3k-5k+++

Working hours: 2pm-2am

5 working days

Location: Orchard Road