Guest Services Supervisor - Luxury Lounge

The Ritz-Carlton; Remote; SGD 40,000 - 60,000; Full time

Job summary

A luxury hotel brand in Singapore is seeking a dedicated leader to oversee staff performance and ensure exceptional guest service. Responsibilities include team management, monitoring service quality, and conducting inspections for grooming and workspace cleanliness. Candidates should have at least 2 years of related experience and excellent communication skills. This role involves a commitment to maintaining high standards of service quality in a fast-paced environment.

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• Strong communication skills.

Responsibilities

• Ensure staff is working as a team to meet guest needs.
• Inspect grooming and attire of staff, and rectify deficiencies.
• Complete opening and closing duties, including locking doors.
• Monitor dining areas for seating availability and guest well-being.
• Assist management in hiring and training employees.

Skills

Teamwork

Customer service

Attention to detail

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

A luxury hotel brand in Singapore is seeking a dedicated leader to oversee staff performance and ensure exceptional guest service. Responsibilities include team management, monitoring service quality, and conducting inspections for grooming and workspace cleanliness. Candidates should have at least 2 years of related experience and excellent communication skills. This role involves a commitment to maintaining high standards of service quality in a fast-paced environment.