Guest Service Officer (Hotel Bell Service)

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.; Singapore; Sur place; SGD 2 500 - 4 200; Plein temps

Résumé du poste

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. requires a guest service associate to warmly welcome guests, assist with luggage, guide them to the front desk, and ensure smooth arrival experiences in our Singapore hotel.

You will help with transportation, deliver mail and packages, keep the lobby tidy, escort guests to rooms, and support sustainability and inclusivity initiatives on duty.

Qualifications

• Prior experience in guest service and support operations; training will be provided.
• Ability to converse in basic English for interaction with guests/understanding guests' needs & requests.
• Able to maintain a friendly and positive demeanor.
• A team player with the ability to work with minimum supervision.
• Able to perform 10 or 12 hours shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures/policies on workplace safety.
• Experience in using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage

Responsabilités

• Welcoming guests upon arrival, assist with luggage and direct to front office reception for check-in.
• Assist in loading/unloading luggage, count pieces to prevent loss, and keep driveway clear.
• Assist guests with transportation needs and recommend hotel facilities.
• Deliver guests' correspondence and packages to rooms or designated areas.
• Escort guests to their rooms and explain hotel facilities.
• Maintain a clean and well-maintained workplace at all times.
• Report lost and found items as needed.
• Perform other duties within reasonable scope as assigned.
• Participate in sustainability efforts and inclusivity initiatives.

Connaissances

Guest service

Luggage handling

Team player

Basic English

Flexible shifts

Safety compliance

AI tools familiarity

Outils

Microsoft Copilot

ChatGPT

AI productivity tools

Description du poste

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests' luggage (upon guests' arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
• Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests' correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well maintained at all times.
• Escort guests to their rooms, explaining the facilities of the hotel etc.
• Assist in driveway as required.
• To report on any loss and found item.
• Any other duties within reasonable scope as assigned.
• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirements:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests' needs & request.
• Able to maintain a friendly and positive demeanor.
• A team player with the ability to work with minimum supervision.
• Able to perform 10 or 12 hours shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.
• Experience in using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage