Guest Services Lead: VIP & Lobby Experience

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious hotel in Singapore is seeking an experienced Guest Services Supervisor to manage guest service operations. Responsibilities include leading the Guest Services team, ensuring smooth operations during peak times, and conducting service audits. Ideal candidates will have at least 2 years of supervisory experience in a hospitality setting, strong communication and leadership skills, and knowledge of hotel operations and systems. Join us to be part of a dynamic team in a vibrant location.

Qualifications

• Minimum 2 years experience in supervisory position in the service industry.
• Knowledge of Bell, Concierge & Valet operations required.
• Fluency in English, second language preferred.

Responsibilities

• Assign manning to meet daily operational needs.
• Lead Guest Services team to enhance guest experiences.
• Conduct checks on service standards compliance.

Skills

Leadership skills

Customer service orientation

Communication skills

Interpersonal skills

Ability to embrace change

Service-oriented attitude

Education

Tertiary education in any discipline

Tools

Opera system

Job description

A prestigious hotel in Singapore is seeking an experienced Guest Services Supervisor to manage guest service operations. Responsibilities include leading the Guest Services team, ensuring smooth operations during peak times, and conducting service audits. Ideal candidates will have at least 2 years of supervisory experience in a hospitality setting, strong communication and leadership skills, and knowledge of hotel operations and systems. Join us to be part of a dynamic team in a vibrant location.