Guest Services & Concierge Agent (3-Shift)

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality management company located in Singapore seeks a Guest Service Agent to handle guest requests and inquiries across various channels. Responsibilities include operating the telephone switchboard, processing messages, and providing guests with information on amenities and services. Ideal candidates will have strong communication skills, be customer service-oriented, and able to work rotating shifts, including nights and weekends. The role emphasizes maintaining professionalism and guest satisfaction.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience in customer service is a plus.

Responsibilities

• Answer and process guest requests through various communication channels.
• Operate the telephone switchboard and manage wake-up calls.
• Log and relay guest messages accurately.

Job description

A hospitality management company located in Singapore seeks a Guest Service Agent to handle guest requests and inquiries across various channels. Responsibilities include operating the telephone switchboard, processing messages, and providing guests with information on amenities and services. Ideal candidates will have strong communication skills, be customer service-oriented, and able to work rotating shifts, including nights and weekends. The role emphasizes maintaining professionalism and guest satisfaction.