Guest Services Agent (Part-Time) - Holiday Inn Express Singapore Serangoon

InterContinental Hotels Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel group in Singapore is looking for a dedicated team member to assist with guest check-in and check-out processes, promote team collaboration, and ensure compliance with brand standards. The ideal candidate will have a positive attitude, good communication skills, and experience in hotel operations. Candidates should possess a minimum of high school education and be conversant in English. This role offers an opportunity to contribute positively to guest experiences in a dynamic environment.

Qualifications

• Minimum high school education is preferred.
• Must be conversant in English.
• Experience in hotel operations and/or service is beneficial.

Responsibilities

• Assist the Duty Manager in revenue growth and guest check-out.
• Promote teamwork and service in daily operations.
• Ensure compliance with health and safety regulations.

Skills

Positive attitude

Good communication skills

Hotel operations and service experience

Basic computer literacy

Education

High school/secondary education

Job description

Your day-to-day

• Financial Returns: Assist the Duty Manager in the hotel's revenue growth by leveraging on the company's systems, procedures, and business processes.
• Handling Guest check-out and billing in an efficient, friendly and hassle-free manner.

People

• Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
• Participate in programs that drive improvements in team member engagement and are aligned with the ‘Holiday Inn Express Make Every Interaction Counts’ brand service behaviours.
• Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by Duty Manager.
• Contribute by participation in compliance with federal, state, and local laws and safety regulations.

Guest Experience

• Check Guests in – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.
• Check Guests Out – Print and confirm details of payment and bill for guests upon check out.
• Answer any guests' inquiries practically and simply in adherence to brand standards.
• Handle guests' complaints appropriately adhering to brand standards.
• Handle cashiering, payment, and foreign currency exchange accurately.
• Reliably handle all special needs and requests of guests and repeat visitors.
• Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks, and license agreement mandates.
• Retrieve and print Arrival/Departure Report, Backup Report, and Trace Report from Oasis PMS for daily room allocation.
• Accurately Enter/Update Reservations.
• Handle Telephone inquiries efficiently and effectively.
• Perform in a self-sufficient way in line with business requirements.
• Great Room- Process Guest Food and Beverage Orders, Clear Tables (The Great Room).
• Refresh Food and Beverage in The Great Room.
• Meeting room- Set up Meeting Room, Make Tea and Coffee.
• Organize Guest Areas and Pick up debris throughout Public Areas.
• Updating constantly on local knowledge to improve the guest experience.
• Responsible for IHG Rewards Club Enrolments & Recognition.
• Finance/Admin (Petty Cash Processing, Purchasing, Billing).

Responsible Business

• Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid, and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety, and food safety, and drive action plans as required to achieve hotel corporate responsibility objectives.

What we need from you

• Minimum high school/secondary education/college degree preferred.
• Positive attitude, pleasant personality, good communication skills.
• Hotel operations and/or service experience preferred basic computer literacy.
• Must be conversant in English.

Perform other duties as assigned by the Duty Manager, Assistant Rooms Division Manager, Operations Manager, or General Manager.

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