Guest Service Team Leader (Gym & Pool)

UOL CLAYMORE INVESTMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Guest Service Team Leader (Gym/Pool) to enhance the guest experience. You will oversee the gym and pool operations, ensuring exceptional service and maintaining a clean environment. Responsibilities include managing facilities, addressing guest feedback, and supporting team training. The ideal candidate has at least two years of relevant experience and a background in hospitality management. Join us to redefine the hospitality industry!

Qualifications

• At least two years of relevant experience in hospitality roles.
• Proactive approach to guest service and management.
• Experience in a similar environment preferred.

Responsibilities

• Oversee Gym & Pool operations ensuring cleanliness.
• Maintain facilities and equipment standards.
• Address guest feedback promptly and professionally.
• Engage warmly with guests to enhance their experience.

Skills

Guest service management

Inventory management

Equipment maintenance

Problem-solving

Communication

Education

Hospitality management qualification

Job description

Overview

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career!

As a Guest Service Team Leader (Gym/Pool), you will enhance the guest experience by driving impeccable service, manage inventory and equipment, and handle guest feedback at the gym and pool facilities. Your leadership will drive exceptional service standards and maintain a high level of guest satisfaction.

Responsibilities

• Oversee the operation and upkeep of the Gym & Pool area during opening hours, ensuring a clean and inviting environment for guests.
• Ensure all facilities and equipment are consistently maintained to the highest standards.
• Take ownership of the facilities and equipment, promptly reporting any issues to guarantee optimal operational conditions.
• Address and follow up on any malfunctions or concerns related to facilities and equipment.
• Respond to guest feedback and requests with professionalism, enhancing their experience.
• Foster positive guest relations by engaging with all visitors warmly and attentively.
• Stay informed about daily VIP and lobby movements to anticipate guest needs effectively.
• Take charge of the overall Guest Experience at the Gym and Pool facilities, ensuring satisfaction and comfort for all patrons.
• Support the Lifestyle Manager in training and managing team members to uphold service excellence.

Qualifications

We’re looking for a proactive Guest Service Team Leader with at least two years of relevant experience and qualifications in hospitality management (preferred). If you believe you are the right fit for the role, write in to have a chat with us!

Equality and Inclusion

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.