Guest Service Team Leader: Front Office & Training

PARKROYAL SERVICED RESIDENCES PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A prominent serviced apartment operator in Singapore is seeking a Guest Service Team Leader to oversee front office operations. This role requires at least 3 years of experience in a senior front office position and excellent guest service skills. The successful candidate will ensure high standards of hospitality, manage team performance, and enhance overall guest satisfaction. Competitive benefits are available.

Qualifications

• Minimum 3 years experience in a senior position in front office.
• Excellent background in guest or customer service.

Responsibilities

• Provide professional, courteous, and efficient service to guests.
• Ensure high liaison between front office and other departments.
• Deliver personalised service that exceeds guest expectations.
• Manage room assignments and special requests.
• Supervise front office operations during peak times.
• Handle guest complaints and feedback.
• Train and develop front office team.

Skills

Guest service excellence

Leadership skills

Communication skills

Problem solving

Tools

Property Management Systems (PMS)

Job description

A prominent serviced apartment operator in Singapore is seeking a Guest Service Team Leader to oversee front office operations. This role requires at least 3 years of experience in a senior front office position and excellent guest service skills. The successful candidate will ensure high standards of hospitality, manage team performance, and enhance overall guest satisfaction. Competitive benefits are available.