Guest Service Officer | Front Office | Hospitality

JUST RECRUIT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent recruitment agency in Singapore is seeking a Guest Service Executive who will deliver exceptional customer service and ensure a warm welcome for guests. The role involves managing check-ins and check-outs, addressing guest needs, and maintaining positive relations. Ideal candidates have a positive attitude, good communication skills, and hospitality experience. This position requires a willingness to work rotating shifts, including weekends and public holidays. Basic salary, meal allowance, and bonuses are offered.

Benefits

Basic Salary

Meal Allowance

Bonus

Qualifications

• Willing to perform rotating shifts.
• Experience in hospitality preferred, especially in a prestigious hotel.
• No experience welcome to apply.

Responsibilities

• Deliver courteous and professional service to all guests.
• Respond promptly to inquiries, requests, and complaints.
• Perform cashiering duties according to established procedures.
• Uphold guest safety and emergency protocols.
• Provide guests with accurate information about the residence and local attractions.

Skills

Positive attitude

Outgoing personality

Good communication skills

Education

O-Level or equivalent

Tools

HMS knowledge

Job description

Job description

The Guest Service Executive is responsible for delivering exceptional customer service by ensuring a warm welcome, smooth check-in and check-out process, and addressing guest needs efficiently and professionally. This role serves as the first point of contact and is essential in creating a positive and lasting impression for guests.

Working Hours

• 5-day work week, totaling 44 hours per week (approximately 9 hours per day)
• Rotating shift schedule is required, including weekends and Public Holidays
• Shift timings (may vary):
  Shift A: 7:00 AM – 4:30 PM
  Shift B: 1:00 PM – 10:30 PM
  Shift C: 10:00 PM – 7:30 AM

What to expect

• Work closely with Manager to deliver courteous and professional service to all guests, responding promptly and tactfully to inquiries, requests, and complaints.
• Provide consistently polite, efficient, and attentive service to ensure guest satisfaction.
• Answer all incoming telephone calls promptly, ideally within three rings, in a professional manner.
• Perform cashiering duties in accordance with the residence’s established Standard Operating Policies and Procedures.
• Maintain positive guest relations at all times, especially with in-house guests, and demonstrate a warm and hospitable demeanor.
• Take full ownership of guest concerns and complaints, resolving them promptly in line with established procedures. Escalate issues to the supervisor when necessary and complete glitch reports as required.
• Uphold guest room safety, emergency, and fire safety protocols; encourage guests to use in-room safes and ensure proper procedures are followed.
• Stay knowledgeable about the residence's facilities, services, and local attractions/events to provide guests with accurate and helpful information. Maintain effective communication and a cooperative working relationship with all team members and departments.
• Ensure a professional appearance by maintaining personal grooming standards and keeping the work area clean and organized at all times.

Benefits

• Basic Salary
• Meal Allowance
• Bonus

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous
• Preferably 1-2 years experience in prestigious hotel
• No experience are welcome to apply

Just Recruit Singapore Pte Ltd | EA License No: 201219780Z
Recruitment Consultant | Pamela Lim (R25135282)