Guest Service Executive

Ascott International Management; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Guest Service Executive to support daily guest service operations. You will assist residents with check-in and check-out, attend to queries, and manage reservations. Ideal candidates should have relevant experience in hospitality or hold a degree/diploma in the field. This role offers comprehensive benefits including flexible work arrangements and wellness programmes.

Benefits

5-day work week

Flexible benefits and medical coverage

Learning and development opportunities

Subsidised accommodation rates

Wellness programmes

Qualifications

• 2 years of relevant work experience preferably in the hospitality industry.
• Entry level candidates are welcomed to apply if holding a degree or diploma.
• Willingness to perform shifts.

Responsibilities

• Support daily guest service operations.
• Assist residents with check-in and check-out procedures.
• Respond to resident queries and requests.

Skills

Service-oriented

Passion for learning

Education

Degree or Diploma in Hospitality or Hotel Management

Job description

COMPANY DESCRIPTION

The Ascott Limited (Ascott) is one of the leading international lodging owner‑operators, with headquarters in Singapore. The company's serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Preference and HARRIS Vertu, with each brand catering to the distinct needs of our guests.

We have a portfolio of more than 100,000 units in more than 170 cities across over 30 countries. From fully furnished residences to hotels, Ascott offers the perfect blend of quality services and accommodation choices favoured by long stay and transitory and leisure travellers. Ascott is internationally recognized for its brands, winning awards and accolades including the prestigious World Travel Awards for the category of "Leading Serviced Apartment Brand" in various countries that it operates in.

As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices.

We are a wholly‑owned subsidiary of CapitaLand Limited.

DESIGNATION

Ascott International Management Guest Service Executive

RESPONSIBILITIES

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities You will:

• Assist residents with check‑in and check‑out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents' accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk‑ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents' valuables and belongings
• Perform related tasks as assigned

QUALIFICATIONS

Job Requirements You have:

• 2 years of relevant work experience preferably in the hospitality industry
• Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
• Service‑oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

OTHER INFORMATION

Benefits

• 5‑day work week in consideration of our culture of work‑life balance
• Flexible benefits with comprehensive medical coverage for self and family
• Learning and development opportunities
• Subsidised rates at Ascott Serviced Residences
• Advocate staff volunteerism
• Wellness programmes
• We regret to inform you that only shortlisted candidates will be notified
• 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려 드리오니 착오 없으시기 바랍니다.