Guest Service Ambassador (Front Office)

UOL CLAYMORE INVESTMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality group in Singapore seeks a Guest Service Ambassador to ensure a positive arrival and departure experience for guests. This role includes reception tasks like check-in and out, processing payments, and handling guest requests. The ideal candidate should have at least one year of experience in hospitality and strong communication skills. Join us to grow your hospitality career in a vibrant environment.

Qualifications

• At least one year of related experience in a hospitality environment.
• Ability to anticipate guest needs with excellent communication skills.

Responsibilities

• Provide efficient reception experience for guests.
• Demonstrate knowledge of hotel room categories and rates.
• Process guest credit at check-in and check-out.
• Report incidents regarding Health & Safety.

Skills

Product Knowledge

Excellent Communication Skills

Hospitality Service

Corporate hospitality

Hospitality Industry

Credit Cards

Hospitality Management

Hospitality and Tourism Management

Audit

Hospitality Services n.e.c.

Hospitality

Job description

Roles & Responsibilities

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Guest Service Ambassador plays a primary role in ensuring a positive arrival and departure experience for all guests. Reception tasks and duties includes checking in and out and providing assistance to guests.

Our Expectations

• Provide an efficient reception experience for guests, including check-in, check-out and complete audit procedures, as required.
• Demonstrate an updated knowledge of hotel room categories, room rates, packages, promotions, surrounding events and other general product knowledge necessary to perform daily duties.
• Use the correct procedure regarding the acceptance of foreign currencies, credit cards and cash in accordance to the hotel credit policy.
• Process guest credit at check-in and check-out in accordance with the hotel’s policy.
• Identify and record special billing instructions and act accordingly.
• Ensure that the Guest Service Team Leader on duty are kept fully aware of any relevant feedback from guests and / or other departments.
• Communicate any special requests by guests to the appropriate department, or otherwise seek the assistance and guidance from the Guest Service Team Leader or Duty Manager.
• Communicate any positive and negative guest comments to the Guest Services Team Leader or Duty Manager.
• Inform the Guest Service Team Leader, Duty Manager and concerned departments about any potential credit risks.
• Report all incidents regarding Health & Safety, injury or damage to the Guest Service Team Leader, Duty Manager and Security Manager in accordance with the Standard Operating Procedures to ensure the safety of all guests at all times.

We are looking for a self-motivated Guest Service Ambassador with the ability to anticipate the needs of the guest with excellent communication skills. If you have at least one year of related experience in a hospitality environment, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Tell employers what skills you have

• Product Knowledge
• Excellent Communication Skills
• Hospitality Service
• Corporate hospitality
• Hospitality Industry
• Credit Cards
• Hospitality Management
• Hospitality and Tourism Management
• Audit
• Hospitality Services n.e.c.
• Hospitality