Guest Room Ambassador (Room Attendant)

PAN PACIFIC SERVICED SUITES BEACH ROAD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury serviced apartment provider in Singapore is seeking a Guest Room Ambassador to ensure cleanliness and an excellent presentation of service apartments. Responsibilities include cleaning allocated apartments, interacting with guests professionally, and reporting any maintenance needs. Ideal candidates should have good communication skills and the ability to maintain high cleanliness standards.

Qualifications

• Ability to maintain high standards of cleanliness and presentation.
• Proficient in using mobile devices or apps for task management.
• Strong communication skills to interact with guests and team members.

Responsibilities

• Responsible for cleaning and maintaining service apartments.
• Interact with guests in a professional manner.
• Report any maintenance issues to the team leader.

Job description

The Guest Room Ambassador ensures the cleanliness and orderly presentation of assigned service apartments and maintains a positive overall impression of the hotel in accordance with the hotel’s procedures and standards.

Primary Responsibilities

• Responsible for cleaning an allocated number of apartments set by the Guest Room Team Leader according to working procedures.
• Clean bedrooms change bed linen, vacuum carpet rugs, mop floors and replenish all guest supplies.
• Wash bathrooms, wash glasses, replenish all towels and bathroom amenities.
• Empty rubbish bin.
• Clean living rooms, vacuum carpet rugs, mop floors and replenish all guest supplies.
• Clean kitchen and all kitchen appliances and equipment, wash cutleries, crockeries, glasses, cooking utensils, pots and pans.
• Clean internal windows, door panels and sills.
• Maintain all Housekeeping cleaning machine and equipment in good working condition.
• Report to Guest Room Team Leader for any loss and damage to linen, furniture, fixtures and equipment.
• Understand the essential functions of a mobile device or app to update status of apartments.
• Put in and set-up rollaway beds and baby-cots, Deliver electrical plugs or any special requests by guests.
• Report any repairs and damages in need of maintenance to Guest Room Team Leader discovered in apartments or working areas.
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates. Interacts with guests in a professional and respectful manner.
• Performs any other duties and special projects as assigned.