Guest Relations Officer / Executive (Front Office)

UE PARK AVENUE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is seeking a Guest Relations Officer to provide exceptional service and manage guest experiences. Responsibilities include efficient check-in/check-out, handling inquiries, and maintaining guest reservations using Opera. Ideal candidates are customer-oriented with excellent communication skills and should be able to perform shifts on weekends and public holidays.

Qualifications

• Must have excellent customer service skills.
• Proficient communication skills (written and verbal) required.
• Experience with OPERA is an advantage.

Responsibilities

• Ensure prompt and efficient check-in and check-out procedures.
• Welcome guests and register them while issuing room keys.
• Interact with guests and handle their inquiries.
• Perform cashiering duties and maintain reports.
• Handle guest reservations using the Opera system.
• Provide information about hotel services and local attractions.
• Build rapport with customers by anticipating their needs.
• Ensure compliance with safety and security policies.

Skills

Customer service skills

Communication skills

Interpersonal skills

Tools

Opera system

Job description

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities

• Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
• Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Interact and attend to guest’s enquires
• Handle cashiering duties
• Maintain the filing system and required reports
• Handle guest reservation using Opera system
• Provide information about amenities, major attractions and hotel services.
• Anticipate guest needs and build rapport with customers.
• Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift, PH and weekends