Guest Relations and Reservation Manager (F&B)

Triton AI Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading F&B group in Singapore is seeking a Guest Relations and Reservation Manager to oversee guest experiences and build strategic partnerships. This role involves managing reservations, converting event inquiries, and ensuring exceptional service standards. The ideal candidate will have strong communication skills and experience in luxury retail or F&B. Attractive remuneration package is offered, including base salary, commission, and bonuses.

Qualifications

• Proven ability to manage and convert opportunities end-to-end.
• Experience in luxury retail, F&B, airlines, hotels, or events agencies.
• Ability to collaborate with senior leadership.

Responsibilities

• Manage reservations and deliver high-touch experiences for guests.
• Drive partnerships to generate new business opportunities.
• Convert event enquiries into confirmed bookings.
• Oversee centralised reservations across multiple outlets.
• Develop pricing and packages to achieve revenue targets.

Skills

Exceptional communication skills

Customer service

Sales experience

Marketing experience

Partnership experience

Event management

Job description

Guest Relations and Reservation Manager (F&B)

Remuneration Package: Up to $5000 + Commission and Variable Bonus

Location: Central near MRT Station

Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (Work in Office)

A leading F&B group with multiple concept restaurants is seeking a driven Guest Relations & Reservation Manager to manage reservations, convert inbound event enquiries, and build strategic partnerships across their portfolio of dining concepts.

Why Join Our Client?

Be part of a growing group with exciting new restaurant concepts

Work in a collaborative, professional, and creative environment

Attractive earning potential with base salary + commission + bonus

Key Responsibilities:

Take charge of events and reservations, delivering seamless, high-touch experiences for all guests and VIP clients.

Drive strategic partnerships to broaden the network and generate new business opportunities.

Convert high volumes of inbound event enquiries into confirmed bookings, maintaining exceptional service standards.

Oversee centralised reservations, including VIP line management across multiple outlets, ensuring operational efficiency.

Identify and pursue new business opportunities with a strategic, corporate approach.

Develop pricing and packages with a strong focus on margins, achieving monthly revenue targets.

Partner with senior team members to execute initiatives professionally and with polished delivery.

Key Requirements:

Exceptional, corporate-ready communication skills with a proven ability to manage and convert opportunities end‑to‑end.

Strong customer service, sales, marketing and partnership experience in luxury retail, F&B, airlines, hotels, marketing or events agencies

Ability to collaborate effectively with senior leadership, particularly in partnerships, while bringing a professional, corporate approach.

Highly passionate and resilient, with a strong focus on delivering elevated guest experiences in a fast‑paced environment.

Interested candidates can forward their CVs in MS Word format to ******@triton-ai.com

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