GUEST RELATIONS

Tin Box; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality establishment in Singapore is looking for a dedicated individual to provide exceptional customer service while managing reservations and supporting operations. This role involves opening and closing duties, maintaining cleanliness, and assisting in hitting key performance indicators (KPIs). Knowledge of the menu and recipes, as well as ensuring daily opening tasks are completed, are essential for success in this position.

Responsibilities

• Greeting and receiving guests above and beyond care and attention.
• Managing reservations system effectively.
• Providing operation support to the Operation Manager.

Job description

• Greeting and receiving guests above and beyond care and attention
• Reservations system management
• Customer service and management
• Be knowledgeable in handling guests' concerns
• Provide operation support to Operation Manager to ensure the objectives are met and excellent service is consistently achieved
• Being a liaison with staff and management
• Collection and analysis of customer data
• Hitting KPIs set by management
• To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, methods of preparation and preparation time
• To ensure that all pre-opening duties are completed on schedule daily
• Ensuring the cleanliness of the outlet
• Opening and closing the store
• Other ad-hoc duties as required, including but not limited to helping with service and related marketing duties