Guest Experience Supervisor

TOMACADO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A vibrant restaurant in Singapore is looking for passionate and energetic team members to create warm and beautiful dining experiences. In this role, you will greet guests, take orders, and provide exceptional service while maintaining the cleanliness and organization of the dining area. Ideal candidates should have a strong customer service orientation and the ability to work collaboratively within a supportive team. Benefits include staff meals, attractive perks, and opportunities for growth within an international brand.

Benefits

Staff meal provided

Attractive staff benefits

Growth opportunities

Convenient location

Qualifications

• Must have a passion for customer service and a welcoming attitude.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience in the food and beverage industry is a plus.

Responsibilities

• Greet guests and escort them to their seats.
• Provide menu recommendations and answer questions.
• Take orders accurately and quickly communicate them to the kitchen.
• Deliver food and beverages with exceptional service.
• Maintain cleanliness and organization of the dining area.
• Handle billing and payment transactions accurately.
• Accommodate special guest requests and needs.
• Collaborate with kitchen and service staff for efficient service.
• Build positive relationships with guests to enhance satisfaction.
• Adhere to hygiene and safety standards.

Skills

Strong communication skills

Customer service orientation

Ability to work in a team

Attention to detail

Job description

Job Description | 职位说明

1. Reception & Seating | 接待与引导

Greet and warmly welcome guests, escort them to their seats, and provide a brief introduction to the restaurant’s concept and menu highlights.
迎接并热情招待客人，引导他们入座，同时简要介绍餐厅特色与菜单亮点。

2. Professional Advice & Assistance | 专业咨询与解答

Offer professional recommendations and answer guests’ questions about menu options, ingredients, allergens, and beverage pairings.
为客人提供专业菜单建议，解答有关菜品、食材、过敏原及酒水搭配的疑问。

3. Order Taking & Communication | 点单与传达

Accurately take guests’ orders and communicate them promptly and clearly to the kitchen to ensure smooth preparation and service flow.
准确记录客人点单，并及时、清晰地传达至厨房，确保出餐顺畅无误。

4. Food & Beverage Service | 高标准服务

Deliver exceptional food and beverage service — serving dishes and drinks, setting and clearing tables, and preparing cutlery and napkins with care.
提供高品质餐饮服务，包括上菜、饮品服务、摆台与清理、准备餐具及纸巾等。

5. Cleanliness & Organization | 环境维护

Maintain a clean, organized dining environment, ensuring that tables, chairs, floors, and utensils are tidy and well-presented.
保持餐厅整体环境整洁有序，确保桌面、椅子、地面与餐具干净并摆放得体。

6. Payment & Records | 结账与记录

Handle billing and payment transactions, including membership points, ensuring accuracy and proper documentation.
负责处理结账、收款及会员积分事务，确保所有交易准确无误。

7. Special Requests Handling | 特殊需求协调

Identify and accommodate guests’ special requirements — such as allergies or dietary preferences — through effective coordination with the kitchen.
关注并满足客人的特殊需求（如食物过敏或饮食偏好），并及时与厨房协调沟通。

8. Team Collaboration | 团队协作

Work closely with chefs and service staff to ensure timely delivery of dishes and seamless coordination throughout service.
与厨师及服务团队紧密合作，确保菜品出餐及时、服务顺畅。

9. Guest Relationship Management | 客户关系维护

Build and maintain positive guest relationships with sincerity and professionalism to enhance satisfaction and loyalty.
以真诚与专业建立良好客户关系，提升顾客满意度与忠诚度。

10. Compliance with Hygiene & Safety | 卫生与安全

Adhere to restaurant hygiene and safety standards to ensure food safety and guest well-being.
遵守餐厅卫生与安全规范，确保食品安全与客人健康。

Join Our Team | 加入我们

We’re looking for passionate and energetic teammates to create warm, beautiful, flower-inspired dining experiences together.
我们正在寻找有热情、有活力的伙伴，一起打造温馨、美丽、充满花香的用餐体验。

Why Join Us | 加入我们的理由

• Beautiful, floral-themed restaurant with a warm and creative environment
  花艺主题餐厅，环境优美、氛围温馨

• Supportive team and growth opportunities within an international brand
  国际品牌平台，团队支持、晋升空间充足

• Staff meal provided & attractive staff benefits
  提供员工餐与优厚福利

• Convenient Orchard (Paragon) location
  工作地点便利（乌节路 Paragon）