Guest Experience Lead — VIP & Seamless Check-in

TPC HOTEL PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A premier luxury hotel in Singapore is seeking an experienced Guest Experience Manager. This role involves leading a team of Guest Experience Ambassadors to deliver exceptional service and enhance guest satisfaction. Responsibilities include engaging with guests, analyzing feedback, and coordinating with departments to ensure a seamless experience. The ideal candidate has previous experience in a 5-star environment and is passionate about high-end hospitality. Join us to drive excellence in guest service and create memorable moments.

Qualifications

• Previous experience in a similar role within a 5-star luxury environment.
• Ability to lead, develop, and mentor a team.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team to ensure a memorable hotel experience for guests.
• Engage with guests to identify service recovery opportunities.
• Monitor and analyze guest feedback to improve services.

Skills

High end hospitality knowledge

Relationship building

Excellent listening skills

Negotiation skills

Leadership

Time management

Communication skills

Job description

A premier luxury hotel in Singapore is seeking an experienced Guest Experience Manager. This role involves leading a team of Guest Experience Ambassadors to deliver exceptional service and enhance guest satisfaction. Responsibilities include engaging with guests, analyzing feedback, and coordinating with departments to ensure a seamless experience. The ideal candidate has previous experience in a 5-star environment and is passionate about high-end hospitality. Join us to drive excellence in guest service and create memorable moments.