Guest Experience Lead, Front Office Duty Manager

worldwide hotels management (h) pte. ltd.; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

Worldwide Hotels (WWH) is Singapore's largest homegrown hotel group, offering 46 properties across seven brands. As Duty Manager you will oversee the Front Office, supervise staff, and lead delivery of exceptional guest service while maintaining standards and smooth operations.

You will manage lobby operations, collaborate with other departments, handle guest inquiries and complaints, and ensure appearance and cleanliness of front desk areas, always aiming for complete guest satisfaction.

Qualifications

• Degree or Diploma in Hospitality Management or equivalent.
• Min 4 years' related experience in a full-service or mid-range hotel.
• Willing to work rotating shifts, including weekends and public holidays.
• Excellent communication and guest service skills.

Responsibilities

• Oversee lobby operations to ensure quick, efficient guest handling.
• Provide general management support to front office; monitor satisfaction and standards.
• Coordinate with operations to maintain front office functions.
• Lead a team to respond to guest complaints and requests with corrective action.
• Update incident reports for critical events.
• Attend to guest inquiries, problems and complaints promptly.
• Ensure Front Office and public areas are clean and well-maintained.
• Ensure neat appearance of Front Office team.

Skills

Great communication skills

Attention to detail

Multi-tasking

Guest interaction

Education

Degree or Diploma in Hospitality Management

Job description

Worldwide Hotels (WWH) is Singapore's largest homegrown hotel group, offering 46 properties across seven brands. As Duty Manager you will oversee the Front Office, supervise staff, and lead delivery of exceptional guest service while maintaining standards and smooth operations.

You will manage lobby operations, collaborate with other departments, handle guest inquiries and complaints, and ensure appearance and cleanliness of front desk areas, always aiming for complete guest satisfaction.