Hotel Front Office Duty Manager: Guest Experience Leader

ORCHARD RENDEZVOUS HOTEL, SINGAPORE; Singapore; On-site; SGD 67,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Flexi

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

ORCHARD RENDEZVOUS HOTEL, SINGAPORE is seeking a Duty Manager to direct and supervise day-to-day Front Office and related operations, ensuring smooth service and adherence to hotel standards. You will lead reception, cashier, reservations, and guest services while maintaining a positive brand image.

The role requires 2–3 years in Front Office supervision, competency in Opera PMS, and a professional customer-focused approach. Rotating shifts, weekends, and public holidays are expected.

Qualifications

• Minimum Diploma in Hospitality, Tourism, or related field.
• 2–3 years front office or supervisory hotel experience.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications are an advantage.
• Strong leadership, communication and problem-solving skills.
• Service-oriented with ability to handle guest feedback and operational issues.
• Well-groomed and professional in appearance.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Direct day-to-day activities of Front Office and other operations.
• Supervise Front Office sections: reception, cashier, telephone, reservations and baggage.
• Provide prompt, courteous service and handle guest complaints with tact.
• Assist in guest check-ins and check-outs; escort VIPs and arrange amenities.
• Check logbook, issue keys, and manage inquiries and complaints.
• Monitor security matters with Security Department and maintain cash float.
• Authorize rate changes, paid outs, cash advances and cheques per policy.
• Take charge of training reception staff and conduct on-the-job training.
• Coordinate with Sales to optimize occupancy and revenue.
• Evacuate staff and guests during fire drills; attend CERT training.

Skills

Leadership

Communication

Problem solving

Guest service

Operational issue handling

Opera PMS

Professional appearance

Shift work

Education

Diploma in hospitality or related field

Tools

Opera PMS

Job description

ORCHARD RENDEZVOUS HOTEL, SINGAPORE is seeking a Duty Manager to direct and supervise day-to-day Front Office and related operations, ensuring smooth service and adherence to hotel standards. You will lead reception, cashier, reservations, and guest services while maintaining a positive brand image.

The role requires 2–3 years in Front Office supervision, competency in Opera PMS, and a professional customer-focused approach. Rotating shifts, weekends, and public holidays are expected.